If they aren't trying to rape people for their money then I dont know what in the world is going on! So the gentleman informed me that I could purchase a ticket April 18th for my trip in May but tickets will more than likely be more expensive than today (DUH) and that's my only option. I am furious! I have never dealt with customer service like this before. I spoke to a "Corporate" rep and was advised that I have to book a trip and fly before April 17, 2013!!! WHAT!?!?! Then I was advised that since I have absolutely no where to fly to until May that I can let my ticket expire and then be docked a whole $100.00 and use whats left towards a new ticket or let the ticket expire all together. I'm trying to book a ticket for May however it's March that I'm booking the ticket. Uh OH now I have to use my previous ticket before April 17, 2013. So here comes the day when I have a family trip planned and I'm booking my ticket online and I try to redeem my ticket. The problem I have with this is when I cancelled the ticket with the SW rep she never informed me of any "hidden" information regarding using the ticket. I immediately cancelled the ticket and it was held as rapid rewards with an expiration date of April 17, 2013. Use these resources to further get in touch with the company.I purchased a ticket from Southwest April of 2012, and of course I couldnt make the flight due to a change of plans. The Southwest Airlines official website is mostly dedicated to its customers, but you will find a Press Room for news and an Investors Relations page for corporate affairs, bylaws and governance.
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