Facilitate mobile carrier interactions on behalf of the client end user.Maintain quality customer service on all inbound, outbound and email interactions using Support Center Tools including ServiceNow, i3 and Vox Mobile’s knowledgebase.Provide technical support services to end users, including device troubleshooting, mobile device activations, and mobile device swaps.The position of Technical Support Specialist is an integral one at Vox Mobile, providing excellent customer service to our clients in relation to mobile technology (smartphone, android and tablets). This individual will be responsible for the following tasks / responsibilities The regular schedule will be 3:00 pm - midnight Monday-Friday. The regular schedule will begin after training is completed. Training schedule will last for approximately 3 weeks. The training schedule will be 8:00 am – 5:00 pm Monday – Friday. Vox Mobile, a leader in enterprise mobility management, is seeking a Technical Support Specialist in their Waterloo, Ontario Canadian support center. A clear Canadian Criminal Record check is required for the job. There is a required training schedule of 3 week for 8am to 5pm. The anticipated work schedule will be 10am to 7pm or 8am to 5pm Monday-Friday. Ability to work independently and as a team.Vox Mobile is seeking a technical support specialist to work in our technical support center/ call center/contact center in Waterloo, Ontario.Proficient in Microsoft applications such as Word, Excel, PowerPoint, and Outlook. ![]() Understanding of organizational promotion and marketing via traditional and social media platforms.Excellent time management skills with a proven ability to meet deadlines.An understanding and experience with the entire proposal management process, including color team writing and reviews, schedule management, and pricing.Technology sales background also desired. An understanding of strategic communication and related skills, including writing editing, photography, videography, digital media, media relations, and media training.Experience with Seaport and GSA Ebuy is a plus. Government and business development/tracking websites such as SAM and GovWin. An understanding and ability to use U.S.Navy and/or DoD contracting and procurement is a plus. Government and commercial procurement processes experience in U.S. The ideal candidate will have the following skills: Managing yearly, semi-annual, and quarterly GSA and other MAC contract requirements including sales reporting, modification management, and working with contracting officers.Supporting and participating in RFI responses, industry days, client and partner meetings, and attending trade shows and industry events.Overseeing and directing the proposal writers and BD support team throughout the entire proposal process. ![]() Managing the proposal process from bid/no bid decisions, through writing, editing, color team reviews, pricing review, and final product and upload. ![]()
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